Introduction

Rating / Scaling Tutorial

In this tutorial we will see how to use and setup rating and scaling features on an existing survey and how rating is reflected in a Feedback Server's reporting part.

Rating is a way that allows us to put metrics on a given question by setting a value for each answer from which a mean will be calculated in the report. This will allows us to have a quick view on how a question is evaluated by the respondents.

Lets take following question as an example :

How do you find Feedback Server's feature ?
very bad
bad
good
very good
n / a

By activating rating on the question using the Question Editor we can afterward define each answer as a rate part. Each answer that will be checked as rate part from the Answers Editor will have a value assigned by the Feedback Server's engine based on his position in the question and a mean rating will be calculated based on these values and the respondent answers.

In our example above if we activate rate part the value assigned would be as follow :

How do you find Feedback Server's feature ?
very bad (rating value 1)
bad (rating value 2)
good (rating value 3)
very good (rating value 4)
n / a (rating value 0)

1 being the worse / lowest value in the rating calculation and 4 being the best / highest value in the calculating, n/a has a rating value 0 because we didn't check it as a rate part as we dont want to make it part of the calculation.

It is not possible to revert the rating values defined by Feedback Server for each answer eg: very good, good, bad, very bad would results in very good (rating 1), good (rating 2), bad (rating 3), very bad (rating 4). Obviously having very bad rated as the best option is not want we want.

Looking at the rating results in the report graphic above Feedback Server performs the calculation like this :
3*4

Once respondents have answered our question Feedback Server's reporting engine will be able to calculate the mean rating of the question.

Tutorial might have been recorded on an earlier version of Feedback Server and some menu items might not be exactly as there are in the current distributed version but main functionalities claimed by the tutorial remains the same.

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This tutorial requires Macromedia Flash.